Refund policy

14-Day Return Policy

We want you to be happy with your Noravena purchase. You may request a return within 14 days after receiving your order.

To be eligible for a return, your item must be in the same condition in which you received it, unused, undamaged, and in its original packaging. You will also need your order number or other proof of purchase.

To request a return, please contact us at noravena.shop@gmail.com before sending your item back.

If your return is accepted, we will provide you with return instructions and the appropriate return address. Please do not send products back without contacting us first, as returns sent without prior authorization may not be accepted.

Unless the product arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. Original shipping charges, if any, are non-refundable.

We strongly recommend using a trackable shipping service when returning an item. Noravena cannot be responsible for return packages that are lost in transit.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your product arrives damaged, defective, or you receive the wrong item, please contact us at noravena.shop@gmail.com as soon as possible and within 14 days of delivery.

Please include your order number and clear photos or videos showing the issue. This allows us to evaluate the problem and resolve it as quickly as possible.

If the claim is approved, we will offer an appropriate solution, which may include a replacement or a full or partial refund depending on the circumstances. You will not be charged additional costs for an approved remedy where applicable under consumer protection law.

Returns for Change of Mind

If you change your mind about your purchase, you may request a return within 14 days of receiving your order.

The product must be unused, undamaged, and returned in its original condition and packaging.

For change-of-mind returns, the customer is responsible for the cost of returning the product.

Please contact noravena.shop@gmail.com before returning your order so that we can provide the correct return instructions and return address.

Non-Returnable Items

We cannot accept returns of products that have been damaged through misuse, improper handling, or normal wear after use.

Certain products may also be excluded from returns where permitted by applicable law, including personalized products or goods that cannot be returned for health or hygiene reasons after being unsealed.

If you are unsure whether your item is eligible for return, please contact us at noravena.shop@gmail.com.

Exchanges

We do not currently offer direct exchanges.

If you would like a different product or variant, please contact us. Where applicable, you can return the eligible item and place a new order for your preferred product or variant.

European Union Right of Withdrawal

If your order is delivered to a country in the European Union, you generally have the right to withdraw from your online purchase within 14 days after receiving the goods, without providing a reason, subject to applicable exceptions.

The withdrawal period begins when you, or a person designated by you other than the carrier, receives the goods. For orders containing multiple items delivered separately, the applicable period begins when the last item is delivered.

To exercise your right of withdrawal, contact us at noravena.shop@gmail.com within the applicable withdrawal period.

Unless otherwise required by law or the item is defective or incorrect, you are responsible for the direct cost of returning the goods.

Nothing in this policy limits any mandatory consumer rights that apply to you under European Union or local consumer protection law.

Refunds

We will notify you after your return has been received and inspected and let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow additional time for your bank, credit card company, or payment provider to process and post the refund.

For European Union customers exercising a statutory right of withdrawal, refunds will be processed in accordance with the applicable legal requirements.

If you have not received an approved refund within a reasonable period, please first check with your bank or payment provider. If you still need assistance, contact us at noravena.shop@gmail.com.

Order Cancellations

If you need to cancel or modify an order, please contact us at noravena.shop@gmail.com as soon as possible.

We will do our best to accommodate your request. However, once an order has entered processing or has been shipped, we may no longer be able to cancel or modify it.

Contact

For any questions regarding returns, refunds, damaged products, or your order, please contact:

Noravena
Email: noravena.shop@gmail.com