Shipping policy
Thank you for shopping with Noravena. We aim to make the shipping process as simple and transparent as possible. Please review the information below before placing your order.
United States Shipping
The United States is currently our primary shipping destination.
We offer FREE standard shipping on all orders to the United States.
Estimated delivery time for U.S. orders is typically:
7–15 business days
Delivery times are estimates and may vary depending on the destination, carrier, customs processing, public holidays, weather conditions, or other circumstances outside our control.
Order Processing
After your order is placed and payment is successfully confirmed, your order will be prepared for fulfillment.
You will receive an order confirmation at the email address provided during checkout.
Once tracking information becomes available, it will be provided to you where applicable.
Please note that order processing and carrier transit times may vary depending on order volume, product availability, destination, and other logistical circumstances.
International Fulfillment
Noravena works with international fulfillment partners to process and ship orders.
Depending on your delivery destination and product availability, orders may be fulfilled and shipped internationally.
Some orders, including orders to the United States, may currently be fulfilled from facilities located outside the destination country.
European Shipping
We may also offer shipping to selected European countries.
Shipping availability, estimated delivery times, and available shipping methods may vary depending on the destination country.
The shipping options and applicable charges, if any, available for your specific address will be displayed during checkout.
Because delivery times can vary between European destinations, we do not guarantee a single delivery timeframe for all European countries.
Customs, Duties and Import Charges
For our standard supported shipping methods, applicable customs duties and import-related charges are generally handled as part of the fulfillment and shipping process, so customers should not normally be required to pay additional import charges upon delivery.
However, exceptions may apply to certain destinations, special addresses, or specific shipping methods or carriers.
If an exceptional customs or import charge applies to your shipment, please contact us at noravena.shop@gmail.com so that we can review the situation.
Order Tracking
Where tracking is available, tracking information will be provided after your order has been processed and shipped.
Please allow some time for tracking information to become active after receiving your shipping confirmation.
Tracking updates are provided by the applicable carrier and may occasionally experience delays.
Incorrect or Incomplete Shipping Information
Please make sure that your shipping address and contact information are complete and accurate before submitting your order.
If you notice an error in your shipping information, contact us as soon as possible at noravena.shop@gmail.com.
We will do our best to update the information before the order is processed or shipped. However, we cannot guarantee that changes can be made once fulfillment has begun.
Customers may be responsible for additional shipping costs resulting from an incorrect or incomplete address where permitted by applicable law.
Delayed Orders
Delivery estimates are not guaranteed.
Delays may occasionally occur due to customs processing, carrier disruptions, severe weather, peak shopping periods, public holidays, logistical issues, or other circumstances outside our reasonable control.
If your order appears to be significantly delayed, please contact us at noravena.shop@gmail.com, and we will assist you in checking the status of your shipment.
Lost, Damaged or Defective Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and within 14 days of delivery at noravena.shop@gmail.com.
Please include your order number and clear photos or videos showing the issue so that we can investigate and provide an appropriate solution.
For further information regarding damaged items, returns, and refunds, please review our Return and Refund Policy.
Multiple Packages
In some circumstances, items from the same order may be shipped separately.
If this occurs, you may receive separate tracking information and your packages may arrive at different times.
Contact Us
If you have any questions about shipping, delivery, or your order, please contact:
Noravena
Email: noravena.shop@gmail.com
Website: noravena.shop