Terms of service
OVERVIEW
Welcome to Noravena!
The terms "we", "us" and "our" refer to Noravena. Noravena operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Noravena is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have the consent of a parent or legal guardian where required by applicable law.
To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information.
You represent and warrant that all information you provide is correct, current, and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all activity conducted through your account. You may not transfer, sell, assign, or license your account to another person.
SECTION 2 - OUR PRODUCTS
We make reasonable efforts to provide accurate representations and descriptions of our products and services.
However, colors, dimensions, appearance, or other visual characteristics may differ slightly from what appears on your screen due to your device, display settings, photography, lighting, or other factors.
We do not guarantee that the appearance of a product will be identical to its representation on your screen.
All product descriptions, prices, availability, and other product information are subject to change without notice where permitted by applicable law.
We reserve the right to discontinue products or limit quantities available to any person, geographic region, or jurisdiction where permitted by applicable law.
Nothing in this section limits any mandatory consumer rights or legal guarantees that apply to your purchase.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase products from Noravena.
Noravena reserves the right to accept or decline an order where permitted by applicable law, including in cases involving suspected fraud, incorrect pricing, product unavailability, payment issues, or shipping restrictions.
Your order is not considered accepted until we confirm acceptance and successfully process the required payment.
Please review your order carefully before submitting it. If you need to cancel or modify an order, contact us as soon as possible at noravena.shop@gmail.com.
Once an order has entered processing or has been shipped, we may no longer be able to cancel or modify it.
If we cannot accept or fulfill your order, or if we need to make a material change to it, we will attempt to contact you using the information provided during checkout.
Returns and refunds are handled in accordance with our Return and Refund Policy and any mandatory consumer rights applicable to you.
Products purchased through our store are intended primarily for personal or household use unless otherwise expressly agreed.
SECTION 4 - PRICES AND BILLING
Prices, discounts, promotions, and product availability may change without notice where permitted by applicable law.
The price charged for a product will be the price displayed and applicable at the time your order is placed, subject to correction of obvious pricing errors where permitted by law.
Applicable taxes, shipping costs, duties, or other charges will be displayed or handled as indicated during checkout or in our applicable policies.
Where we offer free shipping, the shipping charge displayed at checkout may be $0.
Prices may be displayed in different currencies depending on your location and our store settings. Currency conversion may be performed by Shopify, payment providers, or other applicable services.
You agree to provide current, complete, and accurate purchase, payment, billing, and account information for all purchases.
You represent and warrant that you are authorized to use the payment method provided for your purchase.
SECTION 5 - SHIPPING AND DELIVERY
We aim to process and deliver orders within the estimated timeframes displayed on our website or at checkout.
All delivery dates and transit times are estimates unless expressly stated otherwise.
Delivery may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, public holidays, logistical disruptions, incorrect or incomplete delivery information, or other unforeseen events.
Please ensure that the shipping information provided at checkout is complete and accurate.
Detailed information regarding available shipping destinations, estimated delivery times, and other shipping conditions can be found in our Shipping Policy.
Nothing in this section limits rights or remedies that cannot legally be excluded under applicable consumer protection law.
SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including our trademarks, brand elements, text, graphics, photographs, videos, audio, website design, and other content owned or lawfully used by Noravena, are protected by applicable intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use.
You may not reproduce, distribute, modify, republish, display, transmit, sell, or commercially exploit content owned by Noravena without our prior written permission, except where otherwise permitted by applicable law.
Nothing in these Terms grants you ownership of or a license to Noravena's intellectual property except as expressly stated.
Shopify's name, logo, products, and trademarks remain the property of Shopify and its applicable affiliates or licensors.
Third-party names, logos, trademarks, and other intellectual property remain the property of their respective owners.
SECTION 7 - OPTIONAL TOOLS
We may provide access to tools or services offered by third parties.
We may not monitor or control such third-party tools.
To the extent permitted by applicable law, third-party tools may be provided on an "as is" and "as available" basis.
Your use of third-party tools may also be subject to the terms and policies of the applicable third-party provider.
We may introduce new features, tools, or resources through the Services in the future. Such features will also form part of the Services and may be subject to these Terms.
SECTION 8 - THIRD-PARTY LINKS
Our Services may contain links to websites, services, or content provided by third parties.
We are not responsible for the content, accuracy, availability, security, or practices of third-party websites or services that we do not control.
If you access a third-party website or service, you should review its terms, privacy policy, and other applicable policies.
To the extent permitted by applicable law, Noravena is not responsible for losses or damages arising solely from your use of independent third-party websites or services.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Noravena is powered by Shopify, which enables us to provide the Services to you.
However, any sales and purchases you make in our Store are made directly with Noravena.
By using the Services, you acknowledge that Shopify is the technology platform supporting our store and is not the seller of products purchased directly from Noravena.
To the extent permitted by applicable law, Shopify and its affiliates are not responsible for claims arising solely from the products sold directly by Noravena.
Nothing in this section limits any rights you may have that cannot legally be waived or excluded.
SECTION 10 - PRIVACY POLICY
Personal information collected through the Services is handled in accordance with our Privacy Policy.
Because our Services are hosted by Shopify, Shopify may collect and process personal information relating to your access to and use of the Services in order to provide its services to us and support the operation of our store.
Information submitted through the Services may also be processed by service providers and other parties involved in providing payment, fulfillment, analytics, customer service, marketing, or other necessary services.
Please review our Privacy Policy for more information regarding how personal information is collected, used, disclosed, and protected.
SECTION 11 - FEEDBACK
If you voluntarily submit feedback, reviews, suggestions, ideas, or other content to us ("Feedback"), you grant us permission, to the extent permitted by applicable law, to use that Feedback for purposes including operating, improving, and promoting our Services.
You represent that you have the necessary rights to submit the Feedback and that your Feedback does not violate applicable laws or the rights of another person.
Feedback must not contain unlawful, defamatory, abusive, obscene, malicious, fraudulent, or infringing material.
You remain responsible for the content and accuracy of Feedback you submit.
Where required by applicable law, any compensation or incentive associated with a review or endorsement must be appropriately disclosed.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information available through the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping charges, estimated transit times, availability, or other information.
We reserve the right, where permitted by applicable law, to correct errors or inaccuracies and update information.
If an error materially affects an order you have already placed, we will handle the situation in accordance with applicable law and, where appropriate, contact you regarding available options.
SECTION 13 - PROHIBITED USES
You may access and use the Services only for lawful purposes.
You may not use the Services to:
- violate applicable laws or regulations;
- infringe intellectual property or other legal rights;
- transmit malicious software, viruses, or harmful code;
- engage in fraud, phishing, impersonation, or deceptive conduct;
- harass, threaten, abuse, or harm another person;
- collect personal information unlawfully;
- send unauthorized spam or similar communications;
- interfere with or circumvent the security or proper operation of the Services;
- scrape, extract, reproduce, or exploit the Services in violation of applicable law or our rights; or
- engage in conduct intended to damage Noravena, Shopify, our customers, or other users.
We may restrict or terminate access to the Services where we reasonably determine that these Terms have been violated.
SECTION 14 - AUTOMATED AGENTS
Automated or semi-automated software, services, or agents that access our Services must comply with applicable laws, these Terms, and any technical restrictions implemented by Noravena or Shopify.
Automated systems must not circumvent security measures, access controls, CAPTCHAs, rate limits, or other mechanisms intended to protect the Services.
We reserve the right to restrict automated access where necessary to protect the security, integrity, availability, or lawful operation of the Services.
SECTION 15 - TERMINATION
We may suspend or terminate access to the Services where permitted by applicable law, including where a user materially violates these Terms, engages in fraudulent or unlawful activity, or threatens the security or integrity of the Services.
Termination does not affect rights or obligations that arose before termination.
Provisions which by their nature are intended to survive termination will continue to apply, including provisions relating to intellectual property, liability, privacy, and applicable law.
SECTION 16 - DISCLAIMER OF WARRANTIES
We make reasonable efforts to maintain accurate and reliable information and Services.
However, except for warranties, guarantees, and rights that cannot legally be excluded, the Services may be provided on an "as is" and "as available" basis.
We do not guarantee that access to the Services will always be uninterrupted, error-free, or available at all times.
Nothing in these Terms excludes or limits statutory warranties, legal guarantees, consumer rights, or remedies that cannot lawfully be excluded or limited.
SECTION 17 - LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Noravena will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of the Services where such liability may legally be excluded.
Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.
Nothing in these Terms limits mandatory consumer protection rights or remedies available to you under applicable law.
SECTION 18 - INDEMNIFICATION
To the extent permitted by applicable law, you agree to be responsible for losses, liabilities, or claims arising from your unlawful use of the Services, your material violation of these Terms, or your infringement of the legal rights of another person.
Nothing in this section imposes obligations on consumers that cannot lawfully be imposed under applicable consumer protection law.
SECTION 19 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law or, where necessary, severed from these Terms.
The remaining provisions will continue in full force and effect.
SECTION 20 - WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce a right or provision under these Terms does not constitute a waiver of that right or provision.
These Terms, together with the policies and other terms referenced on our website, constitute the agreement governing your use of the Services, subject to any mandatory rights or obligations imposed by applicable law.
SECTION 21 - ASSIGNMENT
You may not assign or transfer your rights or obligations under these Terms where such restriction is permitted by applicable law without our prior written consent.
We may transfer or assign our rights and obligations in connection with a legitimate transfer or restructuring of our business, subject to applicable law and without reducing any mandatory consumer rights.
SECTION 22 - GOVERNING LAW
These Terms and your use of the Services are governed by applicable law.
Where Noravena is operated by a merchant established in Latvia, these Terms are governed by the laws of the Republic of Latvia, without depriving consumers of any mandatory protections granted to them under the laws applicable in their country of residence.
Nothing in these Terms limits any rights regarding jurisdiction, dispute resolution, or consumer protection that cannot legally be waived or restricted.
SECTION 23 - HEADINGS
The headings used in these Terms are included for convenience only and do not limit or otherwise affect the interpretation of these Terms.
SECTION 24 - CHANGES TO TERMS OF SERVICE
You can review the most current version of these Terms of Service on this page.
We may update or change these Terms from time to time where permitted by applicable law.
Where required by applicable law, we will provide notice of material changes.
Changes will become effective on the date specified in the applicable notice or when published where legally permitted.
Changes to these Terms will not retroactively remove rights that have already arisen under applicable law.
SECTION 25 - CONTACT INFORMATION
Questions regarding these Terms of Service or our Services can be sent to:
Noravena
Email: noravena.shop@gmail.com
Website: noravena.shop
For questions regarding orders, shipping, returns, refunds, or products, please contact us at noravena.shop@gmail.com.